WebThe Genesys Cloud Certified Developer (GCD-GC) certification is obtained by completing the following three exams: 1. Genesys Cloud Certified Professional – Contact Center … WebTraining and education plays a huge role in our success. As we continue to expand our use of Genesys products, it is important that we also continue to expand our knowledge …

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WebGenesys gives you the uniquely powerful option to combine performance management with predictive routing. Predictive routing uses artificial intelligence to analyze contact center data, including workforce optimization metrics, and … WebThe Genesys Cloud Core learning path provides an overview of the Genesys Cloud interface, administration of the platform, telephony, and contact center management including campaign and list management, queues, rule sets, scripting and wrap-up codes. Business objectives: All key stakeholders engaged and shared goals established physician drug reference

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