Cisco finesse reason codes list
WebFeb 23, 2024 · When the agent is in Ready state and a call is placed from the ACD (Automatic Call Distribution) line, the system issues this reason code. Reason … WebJan 23, 2024 · System-generated reason codes Built-in reason codes are generated when the Unified CCX server moves an agent to Logout state or Not Ready state. The Agent State Detail table includes a valid reason code for these two states. Reason code for other states is zero. T Talk time
Cisco finesse reason codes list
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WebFeb 23, 2024 · You can assign phone books, reason codes, wrap-up reasons, custom desktop layouts, and workflows to teams on the Team Resources tab of the administration console. Team Resources Assign Phone Books and Reasons to Team Unassign Phone Books and Reasons from Team Assign Custom Desktop Layout to Team Assign … WebDec 30, 2024 · How to determine the cause of Finesse agent reason codes 366 0 1 How to determine the cause of Finesse agent reason codes Shawn McBreen Beginner Options 12-30-2024 12:50 PM We had an agent report issues with receiving transferred calls or when transferring them from Finesse to someone else internally.
WebNov 30, 2016 · Cisco Finesse 10.0 (1) - Retirement Notification The Cisco Finesse 10.0 (1) has been retired and is no longer supported. End-of-Sale Date: 2016-11-30 End-of-Support Date: 2024-11-30 Cisco's End-of-Life Policy You can view a listing of available Cisco Finesse offerings that best meet your specific needs WebCisco Developer and DevNet enable software developers and network engineers to build more secure, better-performing software and IT infrastructure with APIs, SDKs, tools, and resources.
WebOct 13, 2024 · Hi, Let me rephrase my first question a bit. Is there any possibility to use admin account (or whatever account) to access ALL reason codes with “READ-ONLY” privileges/permissions in order to prevent potential security threats by … WebMar 13, 2024 · The sections also list the VM specifications of all the CCE components such as Rogger, CM, CVP, Finesse, VVB, PG, and more. Irrespective of whether you choose a UCS server or a Hyperflex server, you must distribute your component VMs as depicted in the Reference Design layout of that server.
WebSep 14, 2024 · Cisco Unified Contact Center Enterprise (UCCE) and Packaged Contact Center Enterprise (PCCE) offer reason codes for the agents in various states and events. There are two types of reason codes; predefined system reason codes and administrator-configured reason codes. Cisco UCCE and PCCE Missing Reports with Comstice … can i watch twitch for freeWebOct 4, 2024 · The Cisco Finesse desktop behavior varies based on the browser and the number of tabs opened. Toaster Notification. When there is an incoming call, chat or email and the Cisco Finesse desktop window or tab is inactive, Finesse displays a notification with the call, chat or email details. Click the notification to restore the Finesse desktop. five thiaisWebOct 4, 2024 · Predefined Reason Codes Recent Call History Report The Recent call History Report presents the recent call history details like the start time, duration of the call, type of call, phone number, contact disposition, queue and Wrap-Up reasons for the current day, since midnight. The following call based scenarios are not reported: can i watch twitch on my vizio smart tvWebOct 15, 2024 · The Cisco Finesse administration console is a web-based interface used to configure system settings in Cisco Finesse. The administration console contains tabs that you click to access the various … can i watch twitch on roku tvWebJul 19, 2013 · Options. 09-26-2024 08:50 AM. I found that article to be inconsistent: Near the top, in the list of reason code names, it shows. CALL_ENDED = 327655. but in the description of CALL_ENDED later, it refers to 32755, without the 6 in the number... I'll be contacting support for this agent anyway, but wanted to point out that document may … five thievesWebOct 9, 2024 · Cisco UCCX offers two types of reason codes for agents in 'Not Ready' state; System reason codes and agent-selected reason codes. Agent-selected reason codes are created at Cisco Finesse and … five thieves oilWebFeb 9, 2024 · To change your selected reason code, press the NotReady button again and select a different reason. Apply Wrap-Up Reason on the IP Phone. A Wrap-Up reason indicates why a customer called the contact center. ... In the Display Name field, enter Cisco Finesse (or another display name that is appropriate for your phone). can i watch two